About us

Ipswich Town Football Club Company Limited and Ipswich Town 
Community Trust (together “ITFC”, “we” and “us”) takes the 
privacy of all it fans, customers and website users very 
seriously and takes care to protect your information. Please 
read this Privacy Policy carefully, because it explains what 
information we collect about you, how we may use it, and the 
steps we take to ensure that it is kept secure. We also 
explain your rights and how to contact us.

Please note this website may contain links to other websites 
which are provided for your convenience.  We are only 
responsible for the privacy practices and security of this 
site, and whilst we use all reasonable efforts to safeguard 
your personal data, we cannot be responsible for any breaches 
of security. We recommend that you check the privacy and 
security policies and procedures of each and every other 
website that you visit.

By using this website and giving your information to us, you 
indicate your consent to us and our commercial partners 
collecting and using your personal information in accordance 
with the terms set out in this policy.

What information we collect

In order to provide you with services, we may collect personal 
information about you from our website, telephone conversations, 
emails and written and verbal communications.  We may, for 
example, keep a record of your name, address, delivery address, 
email address, telephone number and credit card details.  We 
may also record details of any disability or health needs you 
may have at the time of booking an event or service, which will 
take place at the stadium or any of our other premises to help 
to ensure your safety.

We may supplement the information that you may provide with 
other information that we do obtain from our dealings with you 
or which we receive from other organisations, for example, our 
commercial partners.

How we will use your information

All personal information that we obtain about you will be 
recorded, used, and protected by us in accordance with the 
current data protection legislation and this Privacy Policy.

We will primarily use your personal information to provide our 
products and services to you and, for example:-

·	to communicate with you in the event that any products 
or services you have requested are unavailable 
·	for record keeping purposes
·	to improve the quality of our service
·	for market research
·	to track activity on our website
·	to understand your preferences so that we can inform you 
of products, services, events or special offers that may be of 
interest to you.

You should be aware that if we are requested by the police or 
any other regulatory or government authority investigating 
suspected illegal activities to provide your personal details 
and/or information concerning your activities whilst visiting 
the site, we shall do so.

Disclosure of your information to service providers

In order to provide our products and services to you, we may need 
to appoint other organisations to carry out some of the 
processing activities on our behalf.  These will include, for 
example, delivery organisations and mailing houses.  In these 
circumstances, we will ensure that your information is properly 
protected and that it is only used in accordance with this policy.

Offers and opportunities

Ipswich Town Football Club teams up with a selection of carefully 
chosen commercial partners such as:

·	our sponsors, for example E.ON and Britannia Building Society
·	our ITFC credit card provider, currently MBNA

Our commercial partner programme is designed to support the Club 
and also bring customers, fans and website users a diverse range 
of opportunities and offers (including financial services offers) 
at competitive prices.  ITFC and/or these commercial partners 
would like to contact you with details of offers in a number of 
ways, including post, telephone, text/picture/video message, 
digital television, fax or by email.  

If you express an interest in an offer from one of our commercial 
partners, that partner may let us know.  This enables us to take 
your views and interests into account when choosing our commercial 
partners and developing the programme.

Ipswich Town Community Trust does not team up with commercial 
partners.

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to buy anything, 
however, if you prefer not to be contacted either by us or any of 
our commercial partners, you can opt out by clicking the relevant 
boxes on your screen upon which you provide information or by 
writing to us by mail or email (see the section “How to contact us” 
below).  You can change your mind at any time by contacting us by 
any of the methods shown below or by following the instructions 
set out with each offer you receive.

Please note, if you do opt out of receiving information we, 
and/or our commercial partners will be unable to keep you 
informed of new services, products, events or special offers 
that may interest you and our ability to inform you of ticketing 
opportunities may be affected.

Use of your information outside the European Union

Some of the organisations to which we may disclose your personal 
information are situated outside of the European Union.  In order 
to provide you with the products and services you require, we may 
need to transfer your personal information to these countries 
some of which do not have laws that protect privacy rights as 
extensively as the United Kingdom.  If we do transfer your personal 
information to other territories we will take proper steps to 
ensure that your information is properly protected.

Cookies

In common with many other website operators, we may use standard 
technology called ‘cookies’ on this site.  Cookies are small 
pieces of information that are stored by your browser on your 
computer’s hard drive and they are used to record how you 
navigate this website on each visit.

Our cookies are used to enable us to develop our website to 
reflect our fans and customers interests and noting who has seen 
which pages and advertisements, how frequently pages are visited 
and determining the most popular areas of our website.  We may 
use cookies to enrich your experience of using the website by 
allowing us to tailor what you see to what we have learned about 
your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually 
change your browser to prevent cookies being stored.  Please note, 
if you do turn cookies off this will limit the service we are 
able to provide to you and may affect your visitor experience. 
For further information on cookies and how to switch them off see 
www.allaboutcookies.org

Security of information

We take the security of your personal information seriously. We 
have security procedures in place to protect our paper based 
systems and computerised databases from loss and misuse, and only 
allow access to them when it is necessary to do so, and then under 
strict guidelines as to what use may be made of the personal 
information contained within them.  Please note that we cannot 
guarantee any data transmission over the Internet is completely secure.

If you are aged 16 and under

If you are aged 16 or under, please get your parent / guardian’s 
permission beforehand whenever you provide personal information 
to ITFC. Users without this consent are not allowed to provide us 
with personal information.

Monitoring

We may monitor or record telephone calls for security purposes and 
to improve the quality of services that we provide to you.

Changes to this Privacy Policy

We aim to meet high standards and our policies and procedures are, 
therefore, constantly under review.  From time to time we may change 
our security and privacy policies.  Accordingly we recommend that 
you check this page periodically in order to review our current policies.

Updating and correcting information and unsubscribing from mailings

You may correct your personal information free of charge by writing 
to us by mail or email (see the section “How to contact us” below) 
or by changing your profile on the website.  Please include your name, 
address, email address and customer number (if known) when you contact 
us as this helps us to ensure that we accept amendments only from the 
correct person.  We encourage you to promptly update your personal 
information if it changes. 

You may unsubscribe from mailings by following the same processes. 
We will attempt to clarify with you which type of mailings you wish 
to be unsubscribed from, for example Corporate Sales, Retail Ticketing 
or Community Trust. This is to ensure that our ability to inform you 
of ticketing opportunities is not affected.

Your rights to access your personal information

You have the right to receive a copy of the personal information that 
we hold about you.  We may charge a small fee towards the cost of 
administering any request you make.  The current fee is £10.00.

How to contact us

If you would like any further information or have any comments about 
our Privacy Policy, please contact our Data Controller by any of the 
methods shown below:

Telephone: 01473 400949

Email: datacontroller@itfc.co.uk

Mail: Data Controller
Ipswich Town Football Club 
Portman Road
Ipswich
IP1 2DA

Fax: 01473 400040







ALL INFORMATION CONTAINED WITHIN THESE PAGES IS THE PROPERTY OF 
IPSWICH TOWN FOOTBALL CLUB. AS SUCH, IT IS COPYRIGHT.

ANY MISUSE OR FRAUDULENT ACTIVITY, OR ATTEMPTED FRAUDULENT ACTIVITY 
ON THIS SITE WILL BE PROSECUTED TO THE MAXIMUM TERMS POSSIBLE BY 
IPSWICH TOWN FOOTBALL CLUB.

Please refer to the terms and conditions for full information 
on purchasing tickets and ground regulations. All purchases are 
bound by these rules.